The questions we get asked the most.
Frequently asked questions
Answers before you contact us
Orders and delivery
How much is shipping?
Delivery is 150 EGP across Egypt. Orders of 1,500 EGP or more qualify for free delivery.
How long does delivery take?
Delivery usually takes 3–5 working days across Egypt. Need it same day? Same-day delivery via Uber courier is available — contact us on WhatsApp with your order number and delivery location.
Can I return an item if I change my mind?
Yes. Request the return within 14 days of delivery. The product must be unopened, unused and in its original sealed packaging. You are responsible for the original outbound delivery cost and the return delivery cost.
How do I track my order?
Use the order-status link in your confirmation email or open your customer account. Tracking appears when the courier update is available.
Can I change my address?
Submit the email contact form immediately with your order number and corrected address. Changes are not guaranteed after fulfilment begins.
Products
Which product is right for my bird?
Start with Shop by Bird or Goal. Check species suitability, dimensions, materials, ingredients and intended use on the product page.
What if I still cannot choose?
Use the bird selection quiz. If information is missing, email us the product link, your bird’s species and age, and the exact question.
Birds and adoption
How do I find the right bird?
Complete the required bird matching application. Your budget, household, experience and care routine are needed before guidance can be prepared.
How does adoption work?
The adoption page is a waiting-list application, not an immediate reservation. Applications are reviewed by email and suitable applicants are contacted when a match becomes available.
Services
How do I request boarding, training or grooming?
Open the relevant service page and complete its assessment. Fees depend on the bird, duration and care requirements.
Do you provide veterinary advice?
No. We provide non-veterinary care guidance. Urgent health concerns require a qualified avian veterinarian.
Tell us what your
bird needs.
Find the right guide or application first. Email support is available when the website does not answer your question.