Refund policy

Return and Refund Policy

Egypt Parrot Supplies

Last updated: August 2026

1. Returns

We only accept returns in the following situations:

  • Faulty products: If the item you received is defective, damaged, or not working as intended.
  • Wrong items sent: If you received an item that is different from what you ordered.

We do not accept returns for: 

  • li>Change of mind or buyer's remorse
  • Products that have been opened, used, or damaged by the customer
  • Live animals (birds are sold as-is after health assessment)
  • Custom engraved items (unless faulty)
  • Products purchased on sale or clearance

2. How to Request a Return

To request a return, you must contact us within 48 hours of receiving your order via:

  • WhatsApp: +20 100 345 8320
  • Email: egyptparrotsupplies@gmail.com

You must provide:

  • li>Your order number
  • Photo evidence of the fault or incorrect item
  • \li>
  • A description of the issue

Returns sent without prior authorisation will not be accepted.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days to your original payment method.

Please note: We do not issue refunds for items that show signs of use, damage caused by the customer, or items returned without the original packaging.

4. Exchanges

We only exchange items if they are faulty or incorrect. If you need to exchange an item, contact us within 48 hours of receiving your order.

5. Shipping Costs

Return shipping costs are the responsibility of the customer, except when the return is due to our error (wrong item sent or faulty product). In such cases, we will cover the return shipping costs.

6. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable products
  • Personalised or custom-made items (unless faulty)
  • Perishable goods

7. Contact Us

If you have any questions about our return and refund policy, please contact us:

  • WhatsApp: +20 100 345 8320
  • Email: egyptparrotsupplies@gmail.com