Help & Advice
Self-service support
Find the answer or correct application before contacting us. This keeps replies faster for orders and cases that genuinely need personal help.
Open your account or the order-status link in your confirmation email for fulfilment and delivery updates.
Delivery across Egypt is 100 EGP. Orders of 2,000 EGP or more qualify for free delivery. Read timing, address and return guidance.
Browse by bird species or by goal, including diet conversion, enrichment, feather support and new-owner setup.
Use the guided selector before asking which bird or product is suitable.
Boarding, training, grooming, consultations and custom rings each have their own assessment process.
Join the waiting list or submit a bird for responsible rehoming. Applications are reviewed by email.
Standard delivery across Egypt is 100 EGP. Delivery is free on orders of 2,000 EGP or more.
Delivery usually takes 2–3 business days in Cairo and Giza, and 3–5 business days in other governorates across Egypt.
Change-of-mind returns may be requested within 14 days of delivery if the product is unopened, unused and in its original sealed packaging. The customer pays the original outbound delivery cost and the return delivery cost.
We do not diagnose illness or replace an avian veterinarian. Breathing difficulty, bleeding, collapse, seizures, poisoning, serious injury or a bird not eating require urgent veterinary help.
Check the product description for species suitability, measurements, materials, ingredients and intended use. If the answer is not listed, include the product link, bird species, age and exact question in the contact form.
Service fees depend on the bird, duration and care requirements. Complete the relevant assessment so we can quote accurately.
Use the email contact form as soon as possible and include your order number. Changes are only possible before packing or courier collection.
Check the measurements and species guidance on the product page. Compare measurements with your bird and existing cage rather than choosing by the product photo alone.
The live product page shows current availability. If an item is unavailable, use the restock option where offered rather than sending a message.
Adoption applications join a waiting list. A submitted form does not reserve a bird. We contact applicants only when a bird genuinely matches the home, experience and budget described.
Use it only when the answer is not available in the guides, policies, product page, order-status page or relevant service application. Include the exact link or order number so one reply can resolve the issue.
Use the email contact form for order, product or service questions. Include your order number or product link where relevant. We normally reply by email within 1–2 business days.
Find the right guide or application first. Email support is available when the website does not answer your question.
Send us your bird’s details and photos. We’ll review the listing and help you rehome responsibly.