Refund Policy

At Egypt Parrot Supplies, customer satisfaction matters. If you are not happy with your purchase, here is how we handle it.

Returns

You have 14 days from delivery to request a return on unused, unwrapped items in their original packaging.

• • Products must be unused and in the same condition as received.
• • Original tags and packaging must be intact.
• • Food, supplements, and opened consumables cannot be returned.

Refunds

Once we receive your return, we inspect it and notify you of the approval or rejection. Approved refunds are processed within 5-7 business days and credited to your original payment method.

Shipping costs

Shipping costs are non-refundable. Return shipping is the buyer's responsibility unless the item arrived damaged or incorrect.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, contact us on WhatsApp within 48 hours with photos. We will arrange a free replacement or full refund including shipping.

Cancellations

Orders can be cancelled within 1 hour of placement. After that, the order may already be processed and you will need to follow the return process.

Contact

Message us on WhatsApp at 01003458320 or email egyptparrotsupplies@gmail.com.